Expert in the field of service design, User Centered Design, Design Thinking enthusiast. She has years of experience in both games and social services design, and in managing online communities. Additionally, she has 12 years of experience in running innovative IT projects (Agile methodologies) and team management. Since 2010, she has been designing products and services, supporting companies and non-governmental organisations in creating concepts of services and products, designing interfaces, supporting the creative process, advising, and training.